ER Solutions, a debt collection agency known for collecting on cell phone, banking, and cable television debts, had Augusta, Georgia, atwitter when they showed up in town to accept applications from prospective debt collectors. According to a report by WJBF-TV, ER Solutions is planning to open its 13th call center in Augusta next summer. Company executives were quoted as saying that that 400-person call center will be ER Solutions’ “crown jewel,” and that they are looking for debt collectors with “Southern charm.” Sounds like an oxymoron to us.
Top Debt Collectors: #12 - ER Solutions
We’re often asked about the top debt collectors in the country, so we’ve been doing a countdown for the top 20. Today we’re covering number 12, ER Solutions.
ER Solutions is a subsidiary of Convergent Resources, Inc., which in turn is part of Convergent Resource Holdings, LLC. The collection agency boasts over 1,500 employees at five call centers (Renton, WA, Glendale, AZ, Atlanta, GA, Houston, TX, Montgomery, AL). It touts an “unblemished regulatory compliance record,” but in describing what the company does, says, “We collect money. We understand the psychology of delinquent customer/debtor resistance to paying their obligations and we’ve become skilled at effectively dealing with this resistance by using proven strategies and collection techniques to encourage voluntary payment.” Sounds more than a little unnerving. It could be why close to a dozen lawsuits have been filed since July for allegedly violating the Fair Debt Collection Practices Act.
