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West Asset Management

West Asset Management is a subsidiary of West Corporation, and runs the gamut from healthcare collections and credit card collections to telecommunications collections and student loan collections. With 15 U.S. and offshore offices, West Asset Management collections is dedicated to collecting debt. West Asset Management boasts that they can even collect from the deceased with a special program they call DCARE that incorporates “grief training.”

In March 2011, West Asset Management collections agreed to pay a $2.8 million penalty to settle a case with the Federal Trade Commission that alleged that West Asset Management’s “aggressive collection techniques violated federal law.” This was the largest civil penalty on record for an FTC debt collection case. According to the FTC press release:

“…Thousands of consumer complaints have been filed against West Asset Management Inc., which employs 1,500 debt collectors in 13 states and one offshore location. West Asset Management debt collectors allegedly violated the Fair Debt Collection Practices Act by calling consumers multiple times each day, often regarding accounts that did not belong to them, and sometimes using rude and abusive language. The FTC further charged that West Asset Management also illegally disclosed the existence of consumers’ debts to third parties and ignored consumers’ written demands that West Asset Management stop calling them.

“The company also allegedly withdrew funds from consumers’ bank accounts or charged their credit cards without consent and falsely claimed that consumers would be sued, arrested, or have their property seized for nonpayment of their debt. In addition, the FTC alleged that West Asset Management falsely claimed that partial payments would be accepted as full settlement on accounts and that negative information would stay on consumers’ credit reports until debts were paid. According to the complaint, West Asset Management has collected on more than 24 million accounts on behalf of clients in the healthcare, telecommunications, consumer credit, and government service industries.”

West Asset Management Complaints

As of June 2013, the Better Business Bureau had accorded West Asset Management collections an A rating. The BBB had logged 196 closed West Asset Management complaints over the previous three years, including 83 closed West Asset Management complaints within the previous 12 months. In addition, in the first five months of 2013, there were a dozen West Asset Management lawsuits filed in federal court alleging violations of the Fair Debt Collection Practices Act.

Stop Debt Collector Calls

If you’re ready to stop debt collection calls, you need to persistently assert your rights as a consumer. After all, the federal Fair Debt Collection Practices Act was enacted to protect you from harassment by debt collectors. Here are some of the dirty tricks that debt collection agencies use to harass people into paying:

Contacting Third Parties: Some debt collectors have no qualms about contacting your friends, family members, and coworkers to try and get information about you. Remember, though, that if an agency already knows how to contact you, the law forbids them from contacting people you know.

Calling Early or Late: The law prohibits debt collection agencies from calling you early in the morning or late at night – unless you’ve told them that you would like to be called then. They also can’t repeatedly call and hang up. And, the collector must tell you his true name when he calls.

Verbal Abuse: Collectors sometimes think that if they are mean enough, they can get you to pay. That’s why the law says that collectors can’t threaten you, use profane language, or imply that you can be arrested if you don’t pay.

West Asset Management Contact Information

West Asset Management
11808 Miracle Hills Dr.
Omaha, NE 68154

West Asset Management Phone Number: 800-232-0900


4 thoughts on “West Asset Management
  1. These people call at least 5 times a day. They’ve called 3 times this morning and it’s not even 11am yet. Most of the time no one is on the other end. I have continued to wait long enough, just to see what the call was about, when someone did answer she mispronounced my name, and it’s a very simple name, then wanted me to verify my address without telling me my address first. I told her she should look up the definition of “verify”. I have no idea what they want or how to get this to stop.

  2. I was sent a medical bill for which I was paying $20 per month

    After a few payments, they stopped sending me bill and reported the bill as delinquent and in colletctions

    They accepted the same type of payment plan on another bill and I paid the bill in full

    They have made no attempt to contact me back to discuss the bill or any contact to collect the balance

  3. I have a security notification on my credit card. I have rcvd 2 today- from the West Asset Management. But each of the notices gave different address’s and phone #’s. one notice indicates “other collection Agency” the other nothing. One indicates Status as Collections” the other “unpaid”. Status dates do not match. Balance owed at least matches. On the phone is worse, they don’t leave messages. No caller ID. They call all hrs of day. My family does shift work so there is a lot of needed quiet time, and a disabled person in the house.. Do not recall getting the pre collect letter from Company- just went straight to giving a negative status as far as I know.

  4. We received numerous calls from West Asset Management and finally a dunning letter. We sent a DV letter with a cease and desist communication demand via certified mail with return receipt. The letter was sent Feb. 25, 2013. We never got any information back from them in response to the DV letter, nor any more phone calls until Aug. 28 when we got a debt settlement offer. Since then they have resumed the calls starting on Oct. 12, 2013. We have pictures of our caller ID documenting 4 calls. They did not leave messages.

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