West Asset Management
West Asset Management is a subsidiary of West Corporation, and runs the gamut from healthcare collections and credit card collections to telecommunications collections and student loan collections. With 15 U.S. and offshore offices, West Asset Management collections is dedicated to collecting debt. West Asset Management boasts that they can even collect from the deceased with a special program they call DCARE that incorporates “grief training.”
In March 2011, West Asset Management collections agreed to pay a $2.8 million penalty to settle a case with the Federal Trade Commission that alleged that West Asset Management’s “aggressive collection techniques violated federal law.” This was the largest civil penalty on record for an FTC debt collection case. According to the FTC press release:
“…Thousands of consumer complaints have been filed against West Asset Management Inc., which employs 1,500 debt collectors in 13 states and one offshore location. West Asset Management debt collectors allegedly violated the Fair Debt Collection Practices Act by calling consumers multiple times each day, often regarding accounts that did not belong to them, and sometimes using rude and abusive language. The FTC further charged that West Asset Management also illegally disclosed the existence of consumers’ debts to third parties and ignored consumers’ written demands that West Asset Management stop calling them.
“The company also allegedly withdrew funds from consumers’ bank accounts or charged their credit cards without consent and falsely claimed that consumers would be sued, arrested, or have their property seized for nonpayment of their debt. In addition, the FTC alleged that West Asset Management falsely claimed that partial payments would be accepted as full settlement on accounts and that negative information would stay on consumers’ credit reports until debts were paid. According to the complaint, West Asset Management has collected on more than 24 million accounts on behalf of clients in the healthcare, telecommunications, consumer credit, and government service industries.”
West Asset Management Complaints
As of June 2013, the Better Business Bureau had accorded West Asset Management collections an A rating. The BBB had logged 196 closed West Asset Management complaints over the previous three years, including 83 closed West Asset Management complaints within the previous 12 months. In addition, in the first five months of 2013, there were a dozen West Asset Management lawsuits filed in federal court alleging violations of the Fair Debt Collection Practices Act.
Stop Debt Collector Calls
If you’re ready to stop debt collection calls, you need to persistently assert your rights as a consumer. After all, the federal Fair Debt Collection Practices Act was enacted to protect you from harassment by debt collectors. Here are some of the dirty tricks that debt collection agencies use to harass people into paying:
Contacting Third Parties: Some debt collectors have no qualms about contacting your friends, family members, and coworkers to try and get information about you. Remember, though, that if an agency already knows how to contact you, the law forbids them from contacting people you know.
Calling Early or Late: The law prohibits debt collection agencies from calling you early in the morning or late at night – unless you’ve told them that you would like to be called then. They also can’t repeatedly call and hang up. And, the collector must tell you his true name when he calls.
Verbal Abuse: Collectors sometimes think that if they are mean enough, they can get you to pay. That’s why the law says that collectors can’t threaten you, use profane language, or imply that you can be arrested if you don’t pay.
West Asset Management Contact Information
West Asset Management
11808 Miracle Hills Dr.
Omaha, NE 68154
West Asset Management Phone Number: 800-232-0900
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skilled and ready to help you
with debt collector abuse.
If you have been the victim of harassment or illegal or unfair debt collection practices, Lemberg & Associates will discuss your options with you and protect your rights. For more information, contact Lemberg & Associates today at .
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