GC Services collection agency has its fingers in virtually every slice of the debt collection pie. GC Collections collects on auto deficiency loans, meaning that after a vehicle is repossessed, GC Services goes after the consumer for the difference between what the car was auctioned for and the loan balance. GC Services collection agency also collects on behalf of the government, from municipal court collections to state child support payments to money owed in back taxes. GC Services collection agency also collects on credit card debt, telecommunications debt, and retail debt. GC Services also has a chunk of the lucrative student loan debt collection market.
GC Services boasts over 9,000 employees in 30 call centers in a multitude of cities, including Los Angeles and San Diego in California; Mesa, Phoenix, and Tucson in Arizona; El Paso, Copperas Cove, Killeen, San Antonio, and Houston in Texas; Oklahoma City, Oklahoma; St. Louis, Missouri; Chicago, Illinois; Lansing, Michigan; Columbus, Ohio; Knoxville, Tennessee; Jacksonville and Lakeland in Florida; and Huntington, West Virginia. GC Services also has call centers offshore, in the Philippines. Interestingly, back in July 2010, GC Services’ Oklahoma City office made the local news when backed up toilets caused sewage to flood part of the building. According to the local news report, employees were not allowed to leave work, and when an employee called the Occupational Safety and Health Administration, he was fired.
GC Services Complaints
Like many debt collection agencies, there are myriad GC Services complaints across online consumer discussion boards. In order to quantify a sample of GC Services complaints, one can look to the Better Business Bureau, which gave GC Services accreditation in July 2011. The BBB gives GC Services an A+ rating, even though (as of June 2013) the BBB had logged 279 closed GC Services complaints within the previous three years, including 82 closed GC Services complaints within the previous 12 months.
But GC Services complaints registered with the BBB only tell part of the story. In the period of April and May 2013, there were more than two dozen GC Services lawsuits filed in federal court alleging violations of the Fair Debt Collection Practices Act.
Stop Debt Collector Harassment
If you want to stop debt collector harassment, it’s important to know your rights under the Fair Debt Collection Practices Act. Debt collection agencies can send out millions of collection letters each month. If you’ve received a letter from a debt collector, you should know what the law says about that kind of activity.
Debt collectors are allowed to send you letters through the mail, but a debt collection agency is not allowed to embarrass you by sending you a postcard or an envelope with printing that indicates it relates to a debt. According to the law, a debt collector can’t call excessively, nor call at a time and place known to be inconvenient to the consumer. So, for example, if you tell a debt collector that you can only talk on your noon lunch break, he isn’t allowed to call you at eleven o’clock. Similarly, if you aren’t allowed to take personal calls at work and tell a debt collector that this is the case, under the FDCPA the debt collector can’t call you at work.
Every single time a debt collector contacts you, he’s required to tell you his true name, that he’s attempting to collect a debt, and that any information you give him will be used for that purpose. If you’re on the receiving end of calls from a debt collector, you should jot down the date and time of the call, as well as what was said during the call. This information is important if you ever have to assert your rights under the FDCPA
GC Services Contact Information
Houston, TX 77081
GC Services Phone Number: 800-756-6524
Lemberg & Associates’ team
of consumer attorneys is highly
skilled and ready to help you
with debt collector abuse.
If you have been the victim of harassment or illegal or unfair debt collection practices, Lemberg & Associates will discuss your options with you and protect your rights. For more information, contact Lemberg & Associates today at .
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