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Convergent Outsourcing

Convergent Outsourcing, formerly known as ER Solutions, ER Solutions, Inc. and ERS, is a third party debt collector that has offices in New York, Georgia, Atlanta, Florida, Texas, California, Virginia, Alabama, Illinois, Arizona and Washington. Convergent collection was founded in 1998, and then in 2007, it was bought by Silver Oak Services Partners and Management. There are over 2.600 Convergent debt collectors and other employees who work in their 13 offices in 10 states.

Convergent collection does work for a variety of industries, including healthcare, telecommunications, utility, wireless, cable and satellite and banking. Convergent collection claims to have over 600 healthcare clients, and collects on medical bills that were denied by the patient’s insurance company.

Until November 2011, Convergent Outsourcing operated under various subsidiary company names, but now all of them have been put under the “Convergent” brand. One major change was switching third-party ER Solutions to Convergent Outsourcing, Inc.

Convergent Outsourcing Complaints

As of March 2013, the Better Business Bureau gave Convergent Outsourcing collections a D rating. As of May 2013, the BBB logged 528 closed Convergent Outsourcing complaints over the previous three years, including 310 closed Convergent Outsourcing complaints in the previous 12 months. In the first three months of 2013, there were 18 lawsuits filed in federal court alleging violations of the Fair Debt Collection Practices Act.

Stop Convergent Outsourcing Harassment

If you are being harassed by debt collectors – whether by Convergent debt collectors or collectors from any other agency – you don’t have to put up with their harassment. Under the Fair Debt Collection Practices Act, you have a right to file a complaint against Convergent Outsourcing collections with the Consumer Financial Protection Bureau, your state Attorney General, and the Better Business Bureau. You also have the right to seek legal counsel to see if the debt collector has violated the FDCPA.

As stipulated in the Fair Debt Collection Practices Act, debt collectors utilizing skip tracing techniques may not discuss your debt with anyone other than yourself, and in some states, your spouse. When contacting third parties to determine your whereabouts, debt collectors are not allowed to say that they are calling concerning a debt, or even that you owe a debt; they are only allowed to say that they are calling to confirm or update your contact information.

A debt collector must cease communications with you if you request so in writing, and then may only contact you again to notify you that they are no longer collecting your debt, or that they are seeking legal action against you. They may not threaten to take legal action unless they actually intend to do so. Debt collectors – whether from Convergent Outsourcing, Inc. or any other debt collection agency – are not allowed to harass you, threaten you, or attempt to embarrass you or humiliate you into paying your debt. If you have been harassed by a debt collector, you may take them to court to hold them accountable for their abusive behavior.

Convergent Outsourcing, Inc. Address

Convergent Outsourcing, Inc.
Six Concourse Parkway, Suite 2920
Atlanta, GA 30328

Convergent Outsourcing Phone Number: 800-477-5459


3 thoughts on “Convergent Outsourcing
  1. I have been called by these people three to four times a day over a “debt” that doesn’t even show on my credit report.

  2. checked my credit report to see why my score had dropped and they had reported me. I dont have any collections to the best of my knowledge. total BS.

  3. Frustrated, got a letter from these guys for a debt that is not even valid. Been trying to return items to a company for months now and they keep saying they are sending boxes, still waiting. Tried calling this company to tell them the complaint was invalid and the call will not go through. Tried there company in another state and it says all circuits are busy. They want money, and want to call and bug other people, but you can’t call them.

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"The FDCPA is a consumer protection statute and was intended to permit, even encourage, attorneys like Lemberg to act as private attorney generals to pursue FDCPA claims."

U.S. Ninth Circuit Court of Appeals, Evon v. Law Offices of Sidney Mickell
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