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CBCS collection agency is located in Columbus, Ohio, and specializes in healthcare collections and utility collections, as well as retail, banking, and cable/satellite TV collections. CBCS also has call center locations in Akron Ohio; Chillicothe, Ohio; Dewitt, Michigan; Bedford, New Hampshire; Southfield, Michigan; Ada, Michigan; Jacksonville, Florida; Pittsburgh, Pennsylvania; Dayton, Ohio, and Geneva, New York.

On its website, CBCS emphasizes its ability to track down consumers. The company touts its success in accessing databases to find current contact information for consumers who the company believes owe debts. Their “Consumer Portfolio Reactivation” process “tracks millions of consumers.” When contacting consumers, CBCS uses predictive dialers and an “integrated voice response” system.

CBCS Complaints

As of May 2013, the Better Business Bureau had accorded CBCS with a B- rating. The BBB had logged 141 closed CBCS complaints within the previous three years, including 51 closed CBCS complaints within the previous 12 months. During 2012 CBCS was sued three times in federal court for alleged violations of the Fair Debt Collection Practices Act.

Stop Debt Collection Calls

If you’re experiencing misleading or threatening phone calls and letters from a debt collector, do not fret. Debt collectors are not permitted to mislead you in any way, nor are they allowed to frighten consumers into paying. A misleading debt collector may claim he has the authority to seize your property or have you arrested, or convince you or tell you that you’ve committed a crime. If you are being misled by a debt collector, the first thing you must do is have a written record of all communication. If possible, save telephone messages and voicemails to further support your claim. If you are being deceived by a debt collector, it is important that you fight back. If you are able to contact a fair debt attorney, do so immediately. You are entitled to attorney’s fees as well as up to $1,000 if the debt collector has violated the Fair Debt Collection Practices Act (FDCPA) and you prevail in court. You should also immediately file a complaint with the Consumer Financial Protection Bureau. The CFPB and Federal Trade Commission are responsible for enforcing the FDCPA and use complaints from consumers to monitor abuse by debt collection agencies. Fight against unfair and illegal debt collection practices. It is your right to be treated with dignity and respect, and no collection agency is allowed to mislead or threaten you.

CBCS Contact Information

236 E. Town St.
Columbus, OH 43215

CBCS Phone Number: 800-395-8289


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"The FDCPA is a consumer protection statute and was intended to permit, even encourage, attorneys like Lemberg to act as private attorney generals to pursue FDCPA claims."

U.S. Ninth Circuit Court of Appeals, Evon v. Law Offices of Sidney Mickell
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