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Advanced Call Center Technologies (ACT)

If you check out the minimalist website maintained by Advanced Call Center Technologies, you’d have to do a little digging to learn that they operate as a both a first- and third-party debt collection agency. Advanced Call Center Technologies condenses its history into two terse sentences on its website – that ACT (Advanced Call Center Technologies) was founded in 1996 in Georgia, and that is now headquartered in Berwyn, Pennsylvania. Dig a little deeper, and it appears as though ACT operates call centers in Johnson City, Tennessee; Harlingen, Texas; Taos, New Mexico; San Luis, Arizona; Carmichael, California; and Sacramento, California.

Advanced Call Center Technologies earned coast-to-coast headlines and national network TV coverage when in 2010 a jury in Texas awarded $1.5 million to a consumer who received abusive voicemail messages allegedly left by Advanced Call Center Technologies’ debt collectors. Among the tactics revealed in the trial: repeated collection calls as early as 6:30 a.m. and as late as 10:30 p.m., physical threats against the supposed debtor and repeated offensive and disgusting insults and racial epithets. The victim supposedly owed an $81 credit card debt – but had, in fact, paid the account before the collection attempts began.

Advanced Call Center Technologies Complaints

Despite (or perhaps because of) the 2010 lawsuit, Advanced Call Center Technologies receives relatively few complaints when compared with other debt collection agencies. As of May 2013, the Better Business Bureau had given ACT an A rating, and had logged just five closed Advanced Call Center Technologies complaints over the previous three years, including one closed Advanced Call Center Technologies complaint in the previous 12 months.

Stop Debt Collector Harassment

Are you on the receiving end of harassing telephone calls from debt collectors? You’re not alone. According to the Federal Trade Commission, the majority of complaints they receive each year are regarding third-party collection agencies, and the number of complaints lodged never seems to subside.

The Fair Debt Collection Practices Act protects you from abusive debt collectors and lays out very specific rules that third-party debt collectors must follow. In addition, many states have even stronger protections in place. The FDCPA prohibits third-party debt collectors from calling you before 8 a.m. or after 9 p.m. in your time zone, and from contacting you at work if you inform them that you are not allowed to receive calls at work. They may not threaten you with legal action unless they intend to file suit against you. The FDCPA also states that you have the right to be treated with respect, and that debt collectors may not use abusive language in their attempts to collect debt.

If a debt collector crosses the line into abusive language or threats, resist the temptation to retort in kind. Instead, calmly ask the person for their name, which they are required by law to give you, then hang up. Make note of everything that was said during the conversation, as well as the time and date of the contact so that you have a record of incidents when you make a formal complaint or file a lawsuit against the company.

Advanced Call Center Technologies Contact Information

Advanced Call Center Technologies LLC
1235 Westlakes Drive, Suite 160
Berwyn, PA 19312

Advanced Call Center Technologies Phone Number: 866-704-5580


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"The FDCPA is a consumer protection statute and was intended to permit, even encourage, attorneys like Lemberg to act as private attorney generals to pursue FDCPA claims."

U.S. Ninth Circuit Court of Appeals, Evon v. Law Offices of Sidney Mickell
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